Refund policy
Thank you for shopping with GCI Rock. We are committed to ensuring you are satisfied with your outdoor camping furniture.
Return Policy We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be in its original condition, unused, undamaged, and include all original packaging and accessories.
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How to initiate a return: Please email us at lloydallen347@gmail.com with your order number in the subject line. Our customer service team will provide you with return instructions.
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Return Shipping: Unless the item is defective or we made a shipping error, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe arrival of your return.
Refund Process Once your return is received and inspected, we will process your refund immediately.
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The refund will be issued to your original method of payment.
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Depending on your bank or payment provider, it typically takes 5–10 business days for the funds to reflect in your account.
Damaged or Defective Items If your product arrives damaged or defective, please take photos and email them to lloydallen347@gmail.com within 48 hours of delivery. We will prioritize a replacement or refund for you.
Contact Us If you have any questions regarding your return or refund, please do not hesitate to contact us at lloydallen347@gmail.com.